Greg Quigley - Writing Samples
Norlight eNewsletter Article
It's Prime VoIP Time
over IP (VoIP) has been hyped since the 90's as the next big thing.
But getting past the hype and fully integrated into the enterprise
hasn't happened quite yet. Many, however, feel that this is changing.
including Norlight, have jumped into the VoIP game with services
ranging from simple VoIP over corporate LAN and WAN's to converged
services that offer a variety of features.
seeing accelerated interest in VoIP for a couple reasons,"
said Mike Ulicki, Norlight's vice president and chief technology
officer. "First, many providers, including Norlight, are
coming out with better offerings that include more features and
can save organizations money. Second, IT departments that have
held their budgets back for the past couple of years are beginning
to look at the larger initiatives like VoIP implementation."
The features included with VoIP packages can vary from vendor
to vendor, but one of the more desirable is unified messaging.
Combining VoIP with unified messaging, you can use a Web-based
portal that collects all of your messages - be it e-mail, voice
mail, or faxes. This allows you to store voice mails in a format
similar to e-mail, as well as forward voice mails to other users
like an e-mail. You would also be able to access your messages
from the Web, your e-mail software, your IP phone, or your mobile
to the end-user benefits, VoIP holds numerous advantages for your
organization. The fact that your phone system will now run over
your IP network is advantageous because you only have one network
to maintain. This could allow you to consolidate your voice staff
with your IT staff, thus saving the organization personnel costs.
Also, VoIP is mobile. When a user moves, their phone extension
will go with them, saving time and avoiding the lost productivity
needed to reconfigure your PBX.
Wi-Fi into the Picture
Another buzz that is circulating is VoIP over Wi-Fi. This combination
hasn't become widespread, but in industries where employees are
constantly on the move, the marriage of these two hot technologies
has begun to be adopted.
Like a scene
from Star Trek, users of Vocera's Communication Badge can press
a button, say a person's name, and be connected to them instantly
for hands-free communication. This technology is VoIP running
over a Wi-Fi network, and has been adopted mostly by health care
VoIP in the
enterprise hasn't quite reached that final frontier yet, but it
could just be a matter of time. As more and more organizations
adopt the technology, many see unified messaging and Star Trek-like
communications as the future of telephony.